Account FAQ

Trouble Logging In
If you're having trouble logging in, please define which method you're using to log in: As a Trainer, on a computer's inte...
Tue, 9 Aug, 2016 at 3:14 PM
Trouble Registering (Including Facebook Duplicate Accounts)
If you create an account for your clients with the email they provided you, they should NOT log in with Facebook. This WILL create a second account for t...
Thu, 1 Dec, 2016 at 1:16 PM
Update Billing Info [Video]
Tue, 9 Aug, 2016 at 2:13 PM
If my account is suspended or cancelled, will my client information be there when it's reactivated?
Yes, all your account and client information will be accessible. Simply, sign up for a new subscription with the same email and password and you will g...
Tue, 12 Jul, 2016 at 12:54 PM
How can I cancel my account? [Video]
If you'd like to cancel your membership, please log into your account. Click on the gear icon in the top right corner, and click on Yo...
Tue, 9 Aug, 2016 at 2:12 PM
Where can I find my Trainer ID?
When logged in as a Trainer, your Trainer ID is at the top of your dashboard as soon as you log in.
Tue, 9 Aug, 2016 at 2:40 PM
Client Log In & Registration
TROUBLE LOGGING IN ON A COMPUTER BROWSER (Chrome, Firefox, Safari): There are two ways to access your Trainer's portal: 1.Go to ...
Thu, 1 Dec, 2016 at 1:51 PM
No Free Access for FBBC Owners
Unfortunately Free Access to Fit Clients is no longer granted to FBBC owners. Due to some changes in our system, we're no longer able to accommodate thi...
Wed, 25 Jan, 2017 at 2:42 PM
Where are my Sign Up Bonuses?
Bonus 1 - How to Create a $300k Business You can access your bonus video by Clicking Here. In this 60 min. presentation, Jeff Sherman shares exactly how h...
Tue, 21 Mar, 2017 at 4:24 PM