TROUBLE LOGGING IN
ON A COMPUTER BROWSER (Chrome, Firefox, Safari):
Once you reach the login page:
There are two ways to access your Trainer's portal:
1.Go to FitClients.com and click on Client Log In in the top right corner.
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Enter your trainer's subdomain in the Trainer's Domain area (Ask your Trainer for this info)
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Do not enter a "www." before your trainer's domain
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DO NOT enter "www." in the search bar. You will arrive at an error page or a blank page depending on your browser.
Once you reach the login page:
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Enter the email used to create your account
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Enter the password used to create your account
- Error: Log In Failed
- Try reseting your password by clicking the blue "Forgot Password?" link under the log in screen. You'll be able to create a new password, and shouldn't have any trouble logging in.
- Error: Account Not Registered
- Click the "Create an Account" link under the log in screen and enter the email used to create an account. This will allow you to create a password for the account that was created.
- I don't have a password
- Click the "Create an Account" link under the log in screen and enter the email used to create an account. This will allow you to create a password for the account that was created.
ON THE iOS APP:
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Download the iOS App on your iPhone
- Enter your Trainer ID (Ask your Trainer for this info)
- Enter the email used to create your account
- Enter the password used to create your account
- Error: Log In Failed
- Try reseting your password by clicking the blue "Forgot Password?" link under the log in screen. You'll be able to create a new password, and shouldn't have any trouble logging in.
- Error: Account Not Registered
- Click the "Create an Account" link under the log in screen and enter the email used to create an account. This will allow you to create a password for the account that was created.
- I don't have a password
- Click the "Create an Account" link under the log in screen and enter the email used to create an account. This will allow you to create a password for the account that was created.
TROUBLE REGISTERING
If the registration link in your email isn't working:
- Go to your Trainer's subdomain http://yoursubdomain.fitclients.com (make sure there is no "www." in the URL)
- Click on "Create an Account"
- Click on "I'd rather sign in with email" and enter the email address that your Trainer sent the Registration link to
- Follow the steps to create an account
STILL HAVING TROUBLE?
- What is the name and email of your Trainer?
- What browser are you working on? (Chrome, Safari, Firefox, etc or iOS App)
- What error are you receiving?
- At what point in the process are you receiving this error?