If you're having trouble logging in, please define which method you're using to log in:

  • As a Trainer, on a computer's internet browser (Chrome, Safari, Firefox, etc)
  • As a Client, on a computer's internet browser
  • As a Client, on the iOS app on your phone


FOR TRAINERS:

  • Go to the Trainer Log In page on your computer's internet browser
  • Enter the email you used to create the account
  • Enter the password used to create the account
    • Error: Log in Failed
      • Try reseting your password by clicking the blue "Forgot Password?" link under the log in screen. You'll be able to create a new password, and shouldn't have any trouble logging in.
    • Account Delinquent/Suspended
      • If your subscription is Delinquent or Suspended, you will be prompted to enter your card information and choose the appropriate plan for your needs. All your account information will be in tact, if you sign in using the same login credentials.

FOR CLIENTS (On a computer's internet browser):

There are two ways to access your Trainer's portal:

1.Go to FitClients.com and click on Client Log In in the top right corner.
  • Enter your trainer's subdomain in the Trainer's Domain area
  • Do not enter a "www." before your trainer's domain
2. Go to your Trainer's subdomain "http://subdomain.fitclients.com"
  • DO NOT enter "www." in the search bar. You will arrive at an error page or a blank page depending on your browser.

Once you see your trainer's logo at the top of the page:
  • Enter the email used to create your account
  • Enter the password used to create your account
    • Error: Log In Failed
      • Try reseting your password by clicking the blue "Forgot Password?" link under the log in screen. You'll be able to create a new password, and shouldn't have any trouble logging in.
    • Error: Account Not Registered
      • Click the "Create an Account" link under the log in screen and enter the email used to create an account. This will allow you to create a password for the account that was created.
    • I don't have a password
      • Click the "Create an Account" link under the log in screen and enter the email used to create an account. This will allow you to create a password for the account that was created.

FOR CLIENTS (On the iOS App):

  • Download the iOS App on your Apple Phone
  • Enter your Trainer ID (Ask your Trainer for this info)
  • Enter the email used to create your account
  • Enter the password used to create your account
    • Error: Log In Failed
      • Try reseting your password by clicking the blue "Forgot Password?" link under the log in screen. You'll be able to create a new password, and shouldn't have any trouble logging in.
    • Error: Account Not Registered
      • Click the "Create an Account" link under the log in screen and enter the email used to create an account. This will allow you to create a password for the account that was created.
    • I don't have a password
      • Click the "Create an Account" link under the log in screen and enter the email used to create an account. This will allow you to create a password for the account that was created.